If you need assistance with your piano, I'm here to help. Although I must tell you this is NOT my full time job. I make no promises about how quick I can turn a piece of equipment around if it's sent to me. If there is not a technician in your area, I will help you make the repair yourself or guide a trusted friend to make the repair, an incident charge will be applied.
I always enjoy talking with owners, especially the new ones that have just purchased one. If you have a unique story for your VIP (Van Koevering Interactive Piano) or even if it's not so unique. If you would like to share how you use yours send me an email. Maybe I'll post it for all to read.
Mark
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Internet Security
Because the pianos are in essence a PC, I understandably get a lot of
questions from customers about their PCs and the internet. While
the pianos can technically connect to the internet via phone modem or in
some cases with the P1010s and a network interface card. The
computing power and the ability for today's antivirus products to
support Windows 98/95 really compromises the pianos ability to connect
to the internet with any sense of security.
As for your PCs, there are obviously many products out there to protect your family or personal computer while on the internet. The past year, I have received local requests to eradicate viruses / Trojans on many machines. In all case I have found the new AVG Internet security 8.5 to be a very effective total protection security suite. So much so that I have become a reseller for their products. If you would like to discuss their products or internet security in general send me an E-mail or call.
Technical Support Information
Technical support is offered Monday - Friday from 6 P.M. to 10 P.M. (CST) and on weekends. It is recommended that you set up an appointment via E-mail first. Please refer to the service and support structure for pricing information.| E-Mail : | mark@DBMPTech.com |
| VK Yahoo Group | http://groups.yahoo.com/group/VKPiano/ |
| Face book Group | Van Koevering Interactive Pianos |
Be sure to include "Van Koevering" in your subject line of your E-mail, otherwise it may be stripped out in our E-mail filters. Please include the model number and your city/state in the body of your E-mail.
Products
For Sale
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VIP 300 (Las, Vegas NV)
VIP1300 (Ada, OK)